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Q. Unfortunately, I had a decorative Halloween candle holder with the fake light in it turned on. Part of the black plastic from the candle holder melted from the heat of the cast concrete fireplace and ran down the mantel. I cannot get the stain out... Read More

Q. I accidentally left a candle on my wood burner, lit a fire and the wax melted. The candle was on a saucer which collected most of the wax. When I moved the candle and placed it on the hearth, I spilt the wax. After it had cooled down I lifted the... Read More

Q. How do I apply a poultice to remove a stain?A. How to Make and Apply a Poultice: Before you attempt to remove a stain, it is extremely important to know what has caused it. For reference see our Stone and Tile Care Guide. If you have questions,... Read More

Q. How do I remove melted wax rings from candles on a Bluestone outside fireplace mantle?   A. Bluestone is porous, so the candle wax has made its way into the pores of the stone. This will need to be removed first, and then if any staining has been... Read More

Q. How do I treat a metal stain?A. For metal stains, our favorite is a white powder (to be melted in water), which is available at fine hardware stores all over the country under the trade name of "Iron-out." Read More

Q. We just installed our new quartzite slab on to our kitchen island and three days later we have a distinctly round stain from where our olive oil dispenser was sitting on the counter. Should I be using poultice to get this out, or is there a better... Read More

Q. One of our AC repair techs accidentally dripped an oil called PVE (polyvinylether) on a client's natural stone. The stone was already there when the clients bought the home, so they aren't sure what kind of stone it is, but we can tell... Read More

Q. We have a stain on our granite top caused by a bag of peaches. The bag leaked and caused a stain in the granite. What do we use to make a mix to remove the stain?  A. The discoloration on your granite may be a stain, or it may be an etch. The... Read More

Q. How do I remove a rust stain on my marble floor? A. Rust is one of the most difficult stains to remove from marble, granite and other stone surfaces. Many of the rust removers available in stores can damage stone. We have found a great method for... Read More

Q. How do I create a poultice to remove stains? I know that to remove stains from my granite countertops that I need to make a poultice, but how do I do it?A. Here is how you do it:First, understand what a poultice is. It is simply a chemical or... Read More